CLAIMS INFORMATION

USI Midwest, your employee benefit plan consultant/health insurance servicing agent, can help:

Answer claim questions
Follow up with the insurance company on outstanding claims, amounts reimbursed, and requirements to obtain reimbursement
Discuss your company's plan of benefits, pre-certification requirements and provider issues

Step One:
If you are experiencieng claim problems, first contact the claim office of your insurance carrier to ask about:

Benefit Levels
Claims
Understanding Explanation of Benefits
Provider Access Questions

Have your Social Security and Plan Number ready will you call

Step Two:
If you need more explanation or have additional questions, please call USI Midwest during regular business hours (Toll Free: 1-877-778-7469) and ask for:

Paula Meyers  - Direct Phone: 513-852-6395 or
April Samuels - Direct Phone: 513-852-6453

When calling Paula or April, have the following information ready:

Employee Name
Social Security Number and Date of Birth
Patient's Name and Date of Birth
Claim Number (if known)
Date of Service
Amount of Claim
Provider's Name

Or you may also fax your paperwork to:

Paula Meyers  - Direct Fax: 513-852-0795 or
April Samuels - Direct Fax: 513-852-0765